1. Physical Barriers to communication are _____
Time and distance.
Interpretation of words.
Denotations.
Connotations.

2. Placement of purchase order to supplier of material is _________ communication.
Vertical communication
Horizontal communication
Internal communication
External communication

3. Posters fall under _________ communication.
Oral.
Visual.
Written.
Spoken.

4. Readability is determined mainly by:
Punctuation
Length of words
Active and passive voice
Spelling

5. Receiving a sales order is an example of:
Vertical communication
Horizontal communication
Internal communication
External communication

6. Small cards that contain the important points of presentation is known as:
Hand-outs
Cue-cards
Attention grabbers
None of these

7. The business letter that neither please nor displease the receiver, but are received with interest are known as
Good news letter
Praising letter
Routine letter
All the above.

8. The clarity in communication could be achieved by which of the following techniques?
Choose words that are short, familiar and conversational.
Construct effective sentences and paragraphs.
Achieve appropriate readability.
All the above.

9. The concept the individual has of himself as a physical, social and spiritual or moral being is:
Self esteem
Self perception
Self concept
Stereo typing

10. The downward communication flow from
The downward communication flow from
A subordinate to a subordinate.
A superior to a superior.
A superior to a subordinate.

11. The keys to write a successful resume are:
Too long, verbose descriptions and over confident tone
"You" attitude, focus on your audience and think about prospective employers need
None of the above
All of the above

12. The main objective of communication is:
Information and persuasion.
Skill and personality development.
Control and management.
Need.

13. The main purpose of a group discussion is to measure:
Knowledge
Personality
Group communication skills
Leadership skills

14. The message sent is not always the same as the meaning attached to the message. This is because of the:
Wrong sender
Wrong medium
Faulty message
Inaccurate decoding

15. The minute books are the _________ book of the company.
Subsidiary.
Statutory.
Obligatory.
Secondary.

16. The most basic type of listening is known as:
Discriminative listening
Comprehension listening
Appreciative listening
Evaluative listening

17. The number of key elements in the communication process is:
Five
Six
Seven
four

18. The primary role of a moderator is to:
Facilitate the smooth functioning of the GD
Keep track of time
Announce the GD topic
Interfere during the GD

19. The purpose of a _________ is to help the management identify the reasons underlying a situation that management already know.
Report
Memos
Letters
Circulars

20. The quality of a report is determined mainly by:
The language of the report
The visual aspects
The length of the report
The accuracy of the data

21. The resume should be written before the job application letter because:
The resume is seen first
The resume helps to decide what to highlight in the letter
The resume is more important than the letter
Most employers do not read application letters

22. The term "communis" derived from _________ word.
Greek.
Latin.
Chinese.
English

23. The two broad areas of communication are:
Oral and written communication
Verbal and written communication
Verbal and non-verbal communication
Oral and non-verbal communication

24. The word "memo" is a short form for:
Memory
Memorizing
Memorandum
Members order

25. This communication takes place among the members of a group where every member of a group can communicate with the nearest two members.
Wheel communication
Chain communication
Circular communication
Free flow communication.

26. Transactional analysis (TA) was developed by:
Elton Mayo
Weber
Maslow
Eric Berne

27. Type of listening in which we learn to discern the difference in sounds.
Discriminative listening
Biased listening
Evaluative listening
Appreciative listening

28. Which is NOT one of the three purposes for giving oral presentations?
To persuade
To debate
To build goodwill
To inform

29. Which of the following combination is /are example/s of oral communication?
Meetings, memos and presentations
Meetings, memos and performance reviews
Meetings, presentations and performance reviews
All the above.

30. Which of the following combination is /are example/s of written communication?
Letters and voicemail
Reports and email
Circulars and voicemail
All the above.

31. Which of the following indicates the correct sequence of the elements of communication in the communication process?
Sender, Receiver, Channel, Message, Feedback
Receiver, Feedback, Sender, Message, Channel
Sender, Channel, Message, feedback, Receiver
Sender, Message, Channel, Receiver, Feedback

32. Which of the following is / are 7 Cs of presentation?
Clarity
Conciseness
Candidness
All the above.

33. Which of the following is /are element of body of a business report?
Glossary
Cover letter
Recommendation
Executive summery

34. Which of the following is /are not 7Cs of presentation?
Clarity
Consideration
Concreteness
Collectiveness

35. Which of the following is a basic part of report?
Cover
Recommendation
Title page
Glossary

36. Which of the following is characteristic of a chronological resume?
Appropriate for experienced candidates
Mentions most recent job or qualification first
Appropriate when education and experience are unrelated to the job applied for
Both a & b

37. Which of the following is not a basic part of report?
Introduction
Discussion
Executive summery
Glossary

38. Which of the following is not a component of attitude?
Affective
Cognitive
Openness
Intentional

39. Which of the following is not a compulsory part of a business letter?
Salutation
Close
Attention line
Body

40. Which of the following is not a type of business letter?
Business enquiry
Sales letter
Quotations
Reference letter.

41. Which of the following is not an element of back matters of business report?
Appendix
List of references
Bibliography
conclusions.

42. Which of the following is not an element of front matters of business report?
Introduction
Cover letter
Acknowledgement
Table of contents

43. Which of the following is/are barriers of listening?
Sluggishness
Premature evaluation
External distractions
All of these.

44. Which of the following is/are business letters?
Refusal letter
Customer relation letter
Order status letter
All of these.

45. Which one is an effective audio-visual communication.
Cinema.
Television.
Drama
All the above.

46. While giving an interview, be --- in your salary expectations.
Modest
Unrealistic
Realistic
None of the above

47. Written communication doesn't includes
Reports
Forms.
Notice.
None of these.

48. Wrong decoding means:
Badly worded message
Message sent to wrong receiver
Interpreted meaning is different from intended message
Message sent by wrong sender

49. "Internal communication" refers to
letters from insiders to people outside the organization.
exchange of information and ideas within an organization.
e-mail communication.
letters from outsiders to people inside the organization.

50. A formal work plan usually includes the following elements except
review of project assignments, schedules, and resource requirements.
discussion of tasks to be accomplished.
primary and secondary sources.
statement of the problem.